{"id":1328,"date":"2020-03-19T19:51:01","date_gmt":"2020-03-19T18:51:01","guid":{"rendered":"http:\/\/www.smy.travel\/pt\/?p=1328"},"modified":"2020-03-19T19:51:01","modified_gmt":"2020-03-19T18:51:01","slug":"tao-longe-e-ao-mesmo-tempo-tao-proximos","status":"publish","type":"post","link":"https:\/\/www.smy.travel\/pt\/tao-longe-e-ao-mesmo-tempo-tao-proximos\/","title":{"rendered":"T\u00e3o longe e ao mesmo tempo t\u00e3o pr\u00f3ximos"},"content":{"rendered":"\n

Estimados colaboradores\/ as,<\/p>\n\n\n\n

Desde a passada segunda-feira, que 100% da nossa equipa est\u00e1 a trabalhar a partir de casa.<\/p>\n\n\n\n

As coisas que se fazem por obriga\u00e7\u00e3o nunca s\u00e3o boas, mas n\u00f3s vamos tentar faz\u00ea-lo da melhor maneira poss\u00edvel.<\/p>\n\n\n\n

Por um lado, a sa\u00fade dos nossos colegas \u00e9 priorit\u00e1ria e as autoridades recomendam estarmos afastados uns dos outros para ajudar a controlar o crescimento desta pandemia COVID-19.<\/p>\n\n\n\n

Por um lado, devemos-lhe a si. Nesta \u201ctempestade\u201d, todos estamos a passar por um momento muito mau e, para piorar, o nosso setor est\u00e1 a ser injustamente tratado pelos meios de comunica\u00e7\u00e3o social mal informados por associa\u00e7\u00f5es de consumidores que p\u00f5em o foco do problema no elo mais fraco da cadeia, o agente de viagens, que a \u00fanica coisa que faz \u00e9 demonstrar o seu profissionalismo, ao tentar ajudar os seus clientes a procurar solu\u00e7\u00f5es, que em muitos casos n\u00e3o dependem deles mesmos.<\/p>\n\n\n\n

\u00c9 por isso que neste momento queremos estar mais pr\u00f3ximos de si.<\/p>\n\n\n\n

Precisamos disso<\/p>\n\n\n\n

T\u00e3o longe uns dos outros, mas ao mesmo tempo t\u00e3o perto.<\/p>\n\n\n\n

Por isso queremos inform\u00e1-lo\/a que refor\u00e7amos o nosso chat do suporte a ag\u00eancias (ao que chamamos \u201csuporte de vendas\u201d ainda que lamentavelmente agora a venda seja o menos importante) para ajudar-nos entre todos.<\/p>\n\n\n\n

Este ser\u00e1 o \u00fanico canal de comunica\u00e7\u00e3o que estar\u00e1 ativo, substituindo o chat do booking ao que, por norma, acediam desde o localizador da reserva.<\/p>\n\n\n\n

Podem aceder ao chat do suporte de vendas desde a p\u00e1gina principal da Smytravel (app.smy.travel<\/a>).<\/p>\n\n\n\n

A nossa equipa est\u00e1 a trabalhar desde o chat para reduzir o tempo de espera, ajudar os nossos colegas do booking e desta forma tentarmos ser mais \u00e1geis nas respostas aos vossos problemas.<\/p>\n\n\n\n

Tamb\u00e9m queremos inform\u00e1-lo\/ a sobre os protocolos de gest\u00e3o de problemas que est\u00e3o estabelecidos pela departamento de booking, com o objetivo de sermos mais eficientes. Em princ\u00edpio, apenas podemos processar os seguintes problemas:<\/p>\n\n\n\n

– Repatria\u00e7\u00f5es (quando o cliente se encontra no estrangeiro, em zonas afetadas ou que tenham estabelecido algum tipo de restri\u00e7\u00e3o ou quarentena a clientes de nacionalidade portuguesa ou com origem\/ destino Portugal).
– Cancelamento com clientes no destino (para cancelamentos de servi\u00e7os quando o cliente se encontra no destino ou inicia a sua viagem nas pr\u00f3ximas 24 horas), dando prioridade \u00e0quelas reservas em zonas afetadas ou que aplicam restri\u00e7\u00f5es.
– Cancelamento de reservas com entrada nas pr\u00f3ximas 24\/ 48 horas, dando prioridade \u00e0s reservas que se encontrem em zonas afetadas ou com restri\u00e7\u00f5es.
– Cancelamento de for\u00e7a maior (para cancelamento de servi\u00e7os que t\u00e8m entrada nos dias seguintes mas onde os gastos de cancelamento aumentem nas pr\u00f3ximas 24 horas).<\/p>\n\n\n\n

Estas ser\u00e3o os \u00fanicos problemas que iremos tratar desde o nosso departamento de booking. Para qualquer outra gest\u00e3o (altera\u00e7\u00f5es a futuro, cancelamentos posteriores, altera\u00e7\u00e3o de datas, reemiss\u00e3o de voos, etc\u2026) pedimos a sua colabora\u00e7\u00e3o evitando contatar com o nosso chat, j\u00e1 que n\u00e3o podemos ajud\u00e1-lo\/a neste momento.<\/p>\n\n\n\n

Iremos mant\u00ea-lo\/a informado \u00e0 medida que cheguem novas not\u00edcias, esperando que estas sejam cada vez mais positivas e que,  pouco a pouco, tudo volte \u00e0 normalidade, seja em que destino for.<\/p>\n\n\n\n

Agradecemos a sua compreens\u00e3o, e da mesma forma pedimos que transmita paci\u00eancia e serenidade aos seus clientes.<\/p>\n\n\n\n

Muito obrigado\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"

Estimados colaboradores\/ as, Desde a passada segunda-feira, que 100% da nossa equipa est\u00e1 a trabalhar a partir de casa. As coisas que se fazem por obriga\u00e7\u00e3o nunca s\u00e3o boas, mas n\u00f3s vamos tentar faz\u00ea-lo da melhor maneira poss\u00edvel. Por um lado, a sa\u00fade dos nossos colegas \u00e9 priorit\u00e1ria e as autoridades recomendam estarmos afastados uns…
Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[164,162,163,132,161,165,33,48],"class_list":["post-1328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria","tag-booking","tag-casa","tag-chat","tag-coronavirus","tag-covid-19","tag-equipa","tag-informacao","tag-smytravel"],"yoast_head":"\nT\u00e3o longe e ao mesmo tempo t\u00e3o pr\u00f3ximos - Smytravel Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smy.travel\/pt\/tao-longe-e-ao-mesmo-tempo-tao-proximos\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e3o longe e ao mesmo tempo t\u00e3o pr\u00f3ximos - Smytravel Portugal\" \/>\n<meta property=\"og:description\" content=\"Estimados colaboradores\/ as, Desde a passada segunda-feira, que 100% da nossa equipa est\u00e1 a trabalhar a partir de casa. 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