{"id":1337,"date":"2020-03-23T14:56:32","date_gmt":"2020-03-23T13:56:32","guid":{"rendered":"http:\/\/www.smy.travel\/pt\/?p=1337"},"modified":"2020-03-23T14:56:32","modified_gmt":"2020-03-23T13:56:32","slug":"actualizacao-covid-19-reservas-a-futuro","status":"publish","type":"post","link":"https:\/\/www.smy.travel\/pt\/actualizacao-covid-19-reservas-a-futuro\/","title":{"rendered":"Actualiza\u00e7\u00e3o COVID-19: reservas a futuro"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Estimada ag\u00eancia,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No seguimento do nosso comunicado do passado dia 18\/03\/2020 (<a href=\"https:\/\/www.smy.travel\/pt\/informacao-importante-sobre-reservas-a-futuro\/?utm_source=Smytravel+PT&amp;utm_campaign=adef7cfa75-EMAIL_CAMPAIGN_2020_02_14_02_45_COPY_01&amp;utm_medium=email&amp;utm_term=0_b7194a2c6f-adef7cfa75-&amp;mc_cid=adef7cfa75&amp;mc_eid=[UNIQID]\" target=\"_blank\" rel=\"noreferrer noopener\">ver aqui<\/a>) onde informamos o&nbsp;<strong>cancelamento sem custos de todas as reservas de hotel ativas<\/strong>&nbsp;para minimizar o impacto da crise do COVID-19 na sua ag\u00eancia de viagens, decidimos ampliar a aplica\u00e7\u00e3o desta medida levando a cabo as seguintes a\u00e7\u00f5es:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reservas de s\u00f3 hotel (Smybeds):<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cancelamento sem gastos<\/strong>&nbsp;de todas as reservas de hotel ativas, cuja data de entrada seja igual ou posterior ao dia 18\/03\/2020 e anterior ao dia 09\/04\/2020.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Isto aplica-se a reservas de hotel em qualquer lugar do mundo, independentemente dos gastos de cancelamento que a reserva possa ter neste momento, quer isto dizer que tamb\u00e9m ser\u00e3o beneficiadas de cancelamento sem gastos as reservas de hotel com tarifa n\u00e3o reembols\u00e1vel (esta d\u00favida gerou muitas consultas e por isso queremos refor\u00e7\u00e1-lo nesta atualiza\u00e7\u00e3o).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reservas onde atuamos como tour operador (Smyholidays, Smytours y Smycruises+):<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cancelamento sem gastos<\/strong>&nbsp;de todas as reservas de viagens combinadas cuja origem ou destino se tenha visto afetado pela aplica\u00e7\u00e3o das medidas tomadas pelas autoridades de cada lugar e que tenham impedido a presta\u00e7\u00e3o dos servi\u00e7os contratados. Esta medida aplica-se a todas as reservas cuja data de entrada seja igual o posterior a 18\/03\/2020 e anterior a 09\/04\/2020.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nestas reservas de viagens combinadas, n\u00e3o ser\u00e1 necess\u00e1rio que realize nenhuma gest\u00e3o com os prestadores de servi\u00e7os (companhias a\u00e9reas, hot\u00e9is, etc\u2026) j\u00e1 que como organizadores da viagem \u00e9 nossa responsabilidade assumir a gest\u00e3o e as nossas equipas j\u00e1 se encontram a trabalhar na gest\u00e3o destas reservas. Em todo o caso, pedimos-lhe muita paci\u00eancia, j\u00e1 que neste momento os servi\u00e7os de aten\u00e7\u00e3o ao cliente de todas as companhias encontram-se saturados e necessitamos de tempo para poder gerir tudo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Todas estas reservas (tanto as de s\u00f3 hotel com as de viagens combinadas) ser\u00e3o canceladas sem nenhum tipo de gastos para si e para o seu cliente e ir\u00e3o sendo regularizadas conforme nos seja poss\u00edvel. Por outro lado, pedimos-lhe que n\u00e3o nos contate a este respeito se o localizador ainda aparece com gastos de cancelamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em fun\u00e7\u00e3o dos acontecimentos e uma vez se confirme de forma oficial a amplia\u00e7\u00e3o das datas do estado de emerg\u00eancia, \u00e9 poss\u00edvel que nos vejamos obrigados a ampliar estas medidas. Iremos informado \u00e0 medida que se existirem novidades a respeito.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agradecemos a vossa compreens\u00e3o, e da mesma forma pedimos que transmitam paci\u00eancia e serenidade aos vossos clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">#fiqueemcasa<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Muito \u00e2nimo!!!\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Estimada ag\u00eancia, No seguimento do nosso comunicado do passado dia 18\/03\/2020 (ver aqui) onde informamos o&nbsp;cancelamento sem custos de todas as reservas de hotel ativas&nbsp;para minimizar o impacto da crise do COVID-19 na sua ag\u00eancia de viagens, decidimos ampliar a aplica\u00e7\u00e3o desta medida levando a cabo as seguintes a\u00e7\u00f5es: Reservas de s\u00f3 hotel (Smybeds): Cancelamento&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/www.smy.travel\/pt\/actualizacao-covid-19-reservas-a-futuro\/\">Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,27,24,15,47],"tags":[159,132,161,33,12,28,25,16,48],"class_list":["post-1337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smybeds","category-smycruises","category-smyholidays","category-smytours","category-smytravel","tag-cancelamento","tag-coronavirus","tag-covid-19","tag-informacao","tag-smybeds","tag-smycruises","tag-smyholidays","tag-smytours","tag-smytravel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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