{"id":1341,"date":"2020-03-23T19:37:57","date_gmt":"2020-03-23T18:37:57","guid":{"rendered":"http:\/\/www.smy.travel\/pt\/?p=1341"},"modified":"2020-03-23T19:37:57","modified_gmt":"2020-03-23T18:37:57","slug":"informacao-importante-sobre-as-liquidacoes-semanais","status":"publish","type":"post","link":"https:\/\/www.smy.travel\/pt\/informacao-importante-sobre-as-liquidacoes-semanais\/","title":{"rendered":"Informa\u00e7\u00e3o importante sobre as liquida\u00e7\u00f5es semanais"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Estimada ag\u00eancia,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Est\u00e3o a ser uns dias muito complicados para todos. Somos conscientes disso e estamos a tentar adaptar os nossos procedimentos para que o impacto dos cancelamentos massivos de reservas pendentes e futuras afete o m\u00ednimo poss\u00edvel o seu neg\u00f3cio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Previamente enviamos um comunicado (<a href=\"https:\/\/www.smy.travel\/pt\/actualizacao-covid-19-reservas-a-futuro\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (abre num novo separador)\">pode v\u00ea-lo aqui<\/a>) onde o informamos da decis\u00e3o de cancelar, sem custos para si e para o seu cliente, todas as reservas afetadas da Smybeds, Smyholidays, Smytours e Smycruises+.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agora, gostar\u00edamos de partilhar consigo as decis\u00f5es que tomamos com respeito \u00e0s liquida\u00e7\u00f5es semanais, para que esteja ao corrente e saiba como proceder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se tem alguma reserva cuja data de sa\u00edda seja posterior \u00e0s datas indicadas no comunicado mencionado anteriormente e necessita que n\u00e3o se inclua na liquida\u00e7\u00e3o da pr\u00f3xima semana dado que \u00e9 muito prov\u00e1vel que finalmente a reserva se veja afetada e tenha de ser cancelada, contate com o nosso departamento de administra\u00e7\u00e3o via e-mail para que possamos atender o seu pedido (por exemplo, uma reserva da Smyholidays com sa\u00edda dia 10 de Abril)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por outro lado, \u00e9 prov\u00e1vel que tenha recebido um e-mail a informar da d\u00edvida que tem pendente. Se dentro dessa d\u00edvida se inclui algum localizador afetado dentro das datas indicadas no comunicado antes referido, n\u00e3o o leve em considera\u00e7\u00e3o. Essa informa\u00e7\u00e3o ficar\u00e1 regularizada nos pr\u00f3ximos dias quando o localizador se ajuste mas, no entanto, continuar\u00e1 a receber estes e-mails diariamente. A informa\u00e7\u00e3o de divida pendente de qualquer outro localizador n\u00e3o afetado, se estiver a ser cobrada de forma correta, dever\u00e1 ser regularizada pela ag\u00eancia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para terminar, queremos avisar que se a sua ag\u00eancia efetua habitualmente o pagamento por domicilia\u00e7\u00e3o banc\u00e1ria, dever\u00e1 ter recebido um e-mail com um resumo informativo da liquida\u00e7\u00e3o desta semana pelo que, para sua tranquilidade, informamos que n\u00e3o se gerou nenhum recibo de pagamento ao banco.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pedimos que verifique os localizadores inclu\u00eddos na liquida\u00e7\u00e3o e nos informe por e-mail caso exista algum localizador com erro.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No caso da liquida\u00e7\u00e3o estar correta pode proceder ao pagamento utilizando o m\u00e9todo atual da refer\u00eancia MB ou fazendo uma transfer\u00eancia banc\u00e1ria ao seguinte n\u00famero de conta:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Titular:&nbsp;<strong>Aperture Travel<\/strong><br>IBAN:&nbsp;<strong>ES63 2100 8612 9802 0014 7528<\/strong><br>SWIFT \/ BIC:&nbsp;<strong>CAIXESBBXXX<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como referimos antes, continuamos a trabalhar para que o impacto desta crise afete o m\u00ednimo poss\u00edvel o seu neg\u00f3cio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Continuamos a analisar todas as op\u00e7\u00f5es que est\u00e3o a ser contempladas para o setor tur\u00edstico neste momento e \u00e0 espera de conhecer o alcance das medidas legislativas que se est\u00e3o a implementar pelas autoridades competentes em conjunto com a Uni\u00e3o Europeia com o objetivo de salvaguardar os direitos do consumidor enquanto se tenta proteger a atividade de um setor t\u00e3o importante como turismo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pedimos desculpas se demoramos mais do que o habitual na resolu\u00e7\u00e3o de problemas administrativos e pedimos a sua paci\u00eancia e colabora\u00e7\u00e3o<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">#fiqueemcasa<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Muito \u00e2nimo!!!\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Estimada ag\u00eancia, Est\u00e3o a ser uns dias muito complicados para todos. Somos conscientes disso e estamos a tentar adaptar os nossos procedimentos para que o impacto dos cancelamentos massivos de reservas pendentes e futuras afete o m\u00ednimo poss\u00edvel o seu neg\u00f3cio. Previamente enviamos um comunicado (pode v\u00ea-lo aqui) onde o informamos da decis\u00e3o de cancelar,&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/www.smy.travel\/pt\/informacao-importante-sobre-as-liquidacoes-semanais\/\">Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[168,159,166,167,48],"class_list":["post-1341","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smytravel","tag-administracao","tag-cancelamento","tag-liquidacoes","tag-reservas","tag-smytravel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Informa\u00e7\u00e3o importante sobre as liquida\u00e7\u00f5es semanais - Smytravel Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smy.travel\/pt\/informacao-importante-sobre-as-liquidacoes-semanais\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informa\u00e7\u00e3o importante sobre as liquida\u00e7\u00f5es semanais - Smytravel Portugal\" \/>\n<meta property=\"og:description\" content=\"Estimada ag\u00eancia, Est\u00e3o a ser uns dias muito complicados para todos. Somos conscientes disso e estamos a tentar adaptar os nossos procedimentos para que o impacto dos cancelamentos massivos de reservas pendentes e futuras afete o m\u00ednimo poss\u00edvel o seu neg\u00f3cio. 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