{"id":1438,"date":"2020-05-29T13:26:28","date_gmt":"2020-05-29T11:26:28","guid":{"rendered":"http:\/\/www.smy.travel\/pt\/?p=1438"},"modified":"2020-05-29T13:26:28","modified_gmt":"2020-05-29T11:26:28","slug":"reservas-de-cliente-final-emisao-e-envio-de-vouchers","status":"publish","type":"post","link":"https:\/\/www.smy.travel\/pt\/reservas-de-cliente-final-emisao-e-envio-de-vouchers\/","title":{"rendered":"Reservas de cliente final: emis\u00e3o e envio de vouchers"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Estimada ag\u00eancia,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Informamos que a partir de hoje come\u00e7amos a efectuar a regulariza\u00e7\u00e3o das reservas do cliente final, atrav\u00e9s da emiss\u00e3o e envio ao cliente de um vale de cr\u00e9dito que o cliente poder\u00e1 utilizar para futuras reservas na sua ag\u00eancia (seja atrav\u00e9s do canal B2C ou contactando-o directamente para a troca do vale).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alguns aspectos a ter em conta:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Para poder utilizar o voucher, o seu cliente deve identificar-se ao entrar no seu site B2C na sec\u00e7\u00e3o &#8220;A Minha Conta&#8221; com o endere\u00e7o de e-mail com o qual fez a reserva e que gerou o voucher que lhe envi\u00e1mos. \u00c9 conveniente faz\u00ea-lo antes de iniciar qualquer pesquisa para que o sistema identifique o utilizador como titular de um voucher e lhe mostre a op\u00e7\u00e3o de pagar a reserva com um voucher.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>O voucher ser\u00e1 v\u00e1lido at\u00e9 31 de Dezembro de 2021 para reservar qualquer produto dispon\u00edvel no website B2C da ag\u00eancia.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>O seu cliente poder\u00e1 utiliz\u00e1-lo v\u00e1rias vezes at\u00e9 que o saldo tenha sido redimido na sua totalidade.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>N\u00e3o haver\u00e1 restri\u00e7\u00f5es aos passageiros que fa\u00e7am a viagem reservada, para que o seu cliente possa aproveitar para oferecer uma viagem a um membro da fam\u00edlia, amigo, etc\u2026<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>O montante que aparece no voucher corresponde ao dinheiro pago pelo cliente, descontando, caso exista, o montante de qualquer seguro opcional com cobertura de cancelamento que o cliente teria contratado na reserva original, uma vez que tal seguro n\u00e3o \u00e9 reembols\u00e1vel. No entanto, \u00e9 poss\u00edvel que o seguro possa ser reutiliz\u00e1vel pelo seu cliente para uma futura reserva, se cumprir as condi\u00e7\u00f5es estabelecidas que indicamos <a href=\"https:\/\/www.smy.travel\/pt\/informacao-smyextras-uinsurance-covid-19\/\">neste comunicado<\/a>.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Uma vez que a comiss\u00e3o gerada pela reserva original j\u00e1 lhe foi paga por liquida\u00e7\u00e3o na altura, a emiss\u00e3o do voucher para estas reservas de clientes finais implica uma redu\u00e7\u00e3o da sua bolsa de cr\u00e9dito no valor desta comiss\u00e3o. Para o ajudar a compreender melhor isto, eis um exemplo:<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li>O seu cliente fez uma reserva no seu site por 1000 euros que gerou uma comiss\u00e3o de 120 euros.<\/li><li>Esta comiss\u00e3o de 120 euros foi-lhe paga por liquida\u00e7\u00e3o na semana ap\u00f3s o seu cliente ter feito a reserva no seu site B2C.<\/li><li>Agora emitimos um vale de cr\u00e9dito ao seu cliente no valor de 1000 euros a ser utilizado para futuras reservas, pelo que temos de deduzir do seu vale de cr\u00e9dito a comiss\u00e3o de 120 euros da reserva original que j\u00e1 lhe t\u00ednhamos pago.<\/li><li>Quando o seu cliente resgatar o seu voucher fazendo uma nova reserva, essa nova reserva ir\u00e1 gerar uma nova comiss\u00e3o que lhe pagaremos para liquida\u00e7\u00e3o.<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>No caso de reservas de transporte, a reserva ser\u00e1 regularizada quando tivermos recebido uma resposta do fornecedor final do servi\u00e7o \u00e0 gest\u00e3o de reembolsos que estamos a efectuar, procedendo da mesma forma que o fornecedor fez e aplicando as condi\u00e7\u00f5es que o fornecedor estabeleceu.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>No caso de reservas de cruzeiros, procederemos da mesma forma que a companhia de navega\u00e7\u00e3o e aplicando as condi\u00e7\u00f5es que a companhia de navega\u00e7\u00e3o estabeleceu.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Finalmente, indicamos que o voucher \u00e9 enviado para o email utilizado pelo cliente no processo de reserva mas, para que tenha um controlo dos envios efectuados, iremos incluir em c\u00f3pia o email da sua ag\u00eancia em cada um dos vouchers enviados.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Agradecemos a paci\u00eancia que demonstrou durante todo este tempo e pedimos desculpa pelo atraso na implementa\u00e7\u00e3o desta solu\u00e7\u00e3o para as reservas dos seus clientes no seu site B2C.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esperamos que a emiss\u00e3o e envio destes vouchers ajude a tranquilizar os seus clientes e que em breve possam utiliz\u00e1-los e desfrutar dos mesmos, o que ser\u00e1 sem d\u00favida uma \u00f3ptima not\u00edcia para todos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lembre-se que desde o in\u00edcio desta crise estamos a fazer tudo o que podemos para o ajudar a si e aos seus clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Votos de um bom regresso ao trabalho e bom fim de semana para tod@s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Estimada ag\u00eancia, Informamos que a partir de hoje come\u00e7amos a efectuar a regulariza\u00e7\u00e3o das reservas do cliente final, atrav\u00e9s da emiss\u00e3o e envio ao cliente de um vale de cr\u00e9dito que o cliente poder\u00e1 utilizar para futuras reservas na sua ag\u00eancia (seja atrav\u00e9s do canal B2C ou contactando-o directamente para a troca do vale). Alguns&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/www.smy.travel\/pt\/reservas-de-cliente-final-emisao-e-envio-de-vouchers\/\">Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[193,159,132,161,33,195,48,194],"class_list":["post-1438","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smytravel","tag-b2c","tag-cancelamento","tag-coronavirus","tag-covid-19","tag-informacao","tag-reservas-de-cliente-final","tag-smytravel","tag-voucher"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reservas de cliente final: emis\u00e3o e envio de vouchers - Smytravel Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smy.travel\/pt\/reservas-de-cliente-final-emisao-e-envio-de-vouchers\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reservas de cliente final: emis\u00e3o e envio de vouchers - Smytravel Portugal\" \/>\n<meta property=\"og:description\" content=\"Estimada ag\u00eancia, Informamos que a partir de hoje come\u00e7amos a efectuar a regulariza\u00e7\u00e3o das reservas do cliente final, atrav\u00e9s da emiss\u00e3o e envio ao cliente de um vale de cr\u00e9dito que o cliente poder\u00e1 utilizar para futuras reservas na sua ag\u00eancia (seja atrav\u00e9s do canal B2C ou contactando-o directamente para a troca do vale). 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