{"id":849,"date":"2020-02-11T19:08:27","date_gmt":"2020-02-11T18:08:27","guid":{"rendered":"http:\/\/www.smy.travel\/pt\/?p=849"},"modified":"2020-02-11T19:08:27","modified_gmt":"2020-02-11T18:08:27","slug":"melhoria-nas-operacoes-da-smytravel","status":"publish","type":"post","link":"https:\/\/www.smy.travel\/pt\/melhoria-nas-operacoes-da-smytravel\/","title":{"rendered":"Melhoria nas Opera\u00e7\u00f5es da Smytravel"},"content":{"rendered":"\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Hoje \u00e9 um grande dia para \u200ba \u200b<strong>Smytravel<\/strong>.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Ap\u00f3s a unifica\u00e7\u00e3o de todas as nossas marcas \u200bde \u200btour\u200b \u200b\u200boperador atrav\u00e9s de um \u00fanico portal e a extens\u00e3o do nosso chat de suporte de vendas para servir tamb\u00e9m todas as marcas Smy, hoje queremos inform\u00e1-lo\/a sobre \u201c\u200b<strong>A MELHORIA<\/strong>\u201d.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Uma melhoria muito&nbsp;<strong>exigida por todos v\u00f3s<\/strong>.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Uma melhoria \u200bna qual temos vindo a trabalhar h\u00e1 v\u00e1rios meses.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Uma melhoria, tanto\u00a0<strong>nos processos, como na tecnologia<\/strong>\u00a0que facilitar\u00e1 o seu trabalho e nos ajudar\u00e1 a\u00a0<strong>melhorar o n\u00edvel de servi\u00e7o<\/strong>\u00a0do nosso departamento de \u200bbooking. <\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Por um lado, a partir de hoje unific\u200bamos o departamento booking de todas as marcas Smy, pelo que ter\u00e1 acesso directo atrav\u00e9s de dois canais:<br><br>\u200b-&nbsp;<strong>C\u200bonta\u200bc\u200bto a partir \u200bdo pr\u00f3prio \u200bexpediente, atrav\u00e9s do chat<\/strong>, que ser\u00e1 atendido diretamente por um \u200bagente especializado\u200b,\u200b sem intermedi\u00e1rios, e que ajudar\u00e3o na resolu\u00e7\u00e3o d\u200bos\u200b seus pedidos\u200b,\u200b \u200batrav\u00e9s de procedimentos que facilitar\u00e3o imenso o seu trabalho (como explicaremos mais abaixo). Lembramos-lhe que o chat \u00e9 a forma mais eficiente de contatar o nosso departamento de booking e o canal \u200bque recomendamos utilize.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">\u200b- \u200b<strong>Contactando atrav\u00e9s de um\u200ba \u00fanica linha telef\u00f3nica<\/strong>, a partir d\u200ba\u200b qual ter\u00e1 acesso \u00e0s nossas equipas especializadas. O \u200bcontacto \u00e9:<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Telefone:\u00a0<strong>+351 210 000 104<\/strong>\u00a0\u200bdispon\u00edvel de segunda a sexta-feira das 09:30 \u00e0s 18:30 e aos s\u00e1bados das 10:00 \u00e0s 12:30.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Ao telefonar, poder\u00e1 seleccionar a linha Smy que pretende contatar, e ser\u00e1 directamente atendido pela nossa nossa equipa especializada.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">\u200bPor outro lado, a partir de amanh\u00e3 estar\u00e1 activada&nbsp;<strong>a nova visualiza\u00e7\u00e3o dos expedientes<\/strong>, muito mais pr\u00e1tica, intuitiva e f\u00e1cil de utilizar. Qualquer ac\u00e7\u00e3o realizada sobre uma reserva, tanto por si como por parte do nosso booking, ser\u00e1 processada atrav\u00e9s de processos que poder\u00e1 facilmente realizar dentro do pr\u00f3prio expediente.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">\u200bPreparamos alguns v\u00eddeos explicativos:<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Um v\u00eddeo para lhe mostrar\u00a0<strong>a nova vis\u00e3o para a ag\u00eancia<\/strong>\u00a0(clique na imagem para aceder ao v\u00eddeo): <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/smytravel.hippovideo.io\/video\/play\/3MeAaNc-aCyqWAXWGDPZ5FOjMYYnLIL-hUJP1es7QlA\" target=\"_blank\" rel=\"noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.smy.travel\/pt\/wp-content\/uploads\/sites\/3\/2020\/02\/Screenshot_66.png\" alt=\"\" class=\"wp-image-852\" width=\"587\" height=\"331\" srcset=\"https:\/\/www.smy.travel\/pt\/wp-content\/uploads\/sites\/3\/2020\/02\/Screenshot_66.png 815w, https:\/\/www.smy.travel\/pt\/wp-content\/uploads\/sites\/3\/2020\/02\/Screenshot_66-300x169.png 300w, https:\/\/www.smy.travel\/pt\/wp-content\/uploads\/sites\/3\/2020\/02\/Screenshot_66-768x433.png 768w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/><\/a><\/figure><\/div>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">E outro v\u00eddeo para lhe\u00a0<strong>explicar as a\u00e7\u00f5es que poder\u00e1 efectuar\u00a0<\/strong>dentro do expediente (clique na imagem para aceder ao v\u00eddeo: <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/smytravel.hippovideo.io\/video\/play\/Z4kam2h3KbK5tHVE6XPFWSxZRbqvDoCk2Z-b6ZxizyU\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.smy.travel\/pt\/wp-content\/uploads\/sites\/3\/2020\/02\/Screenshot_67.png\" alt=\"\" class=\"wp-image-853\" width=\"592\" height=\"332\" srcset=\"https:\/\/www.smy.travel\/pt\/wp-content\/uploads\/sites\/3\/2020\/02\/Screenshot_67.png 512w, https:\/\/www.smy.travel\/pt\/wp-content\/uploads\/sites\/3\/2020\/02\/Screenshot_67-300x168.png 300w\" sizes=\"(max-width: 592px) 100vw, 592px\" \/><\/a><\/figure><\/div>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Com estas mudan\u00e7as completamos assim o processo a que nos t\u00ednhamos proposto realizar na\u00a0<strong>Smytravel<\/strong>, na \u00e1rea operativa,\u00a0<strong>para melhorar o nosso n\u00edvel de servi\u00e7o<\/strong>\u00a0e assim nos tornarmos um aliado estrat\u00e9gico para a sua ag\u00eancia de viagens.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">\u200bRecordamos que tem tamb\u00e9m \u00e0 sua disposi\u00e7\u00e3o o seu&nbsp;<strong>Account Manager<\/strong>, cuja miss\u00e3o ser\u00e1 ajud\u00e1-lo a vender mais e melhor e com maior rentabilidade, utilizando os produtos e servi\u00e7os que oferecemos, e uma equipa de&nbsp;<strong>Suporte de Vendas<\/strong>, \u00e0 qual pode aceder, tanto atrav\u00e9s do chat online como por telefone, e que ajudar\u00e1 a resolver qualquer d\u00favida que tenha com a nossa plataforma ou com um novo expediente, resolu\u00e7\u00e3o de poss\u00edveis incidentes, etc<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Esperamos que estas mudan\u00e7as sejam do seu agrado.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Agradecemos o seu cont\u00ednuo apoio e confian\u00e7a.<\/p>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color wp-block-paragraph\">Boas SmyVendas!\u200b\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hoje \u00e9 um grande dia para \u200ba \u200bSmytravel. Ap\u00f3s a unifica\u00e7\u00e3o de todas as nossas marcas \u200bde \u200btour\u200b \u200b\u200boperador atrav\u00e9s de um \u00fanico portal e a extens\u00e3o do nosso chat de suporte de vendas para servir tamb\u00e9m todas as marcas Smy, hoje queremos inform\u00e1-lo\/a sobre \u201c\u200bA MELHORIA\u201d. Uma melhoria muito&nbsp;exigida por todos v\u00f3s. Uma melhoria&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/www.smy.travel\/pt\/melhoria-nas-operacoes-da-smytravel\/\">Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":839,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[97,57,98,48],"class_list":["post-849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smytravel","tag-back","tag-nova-melhoria","tag-operacoes","tag-smytravel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Melhoria nas Opera\u00e7\u00f5es da Smytravel - Smytravel Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smy.travel\/pt\/melhoria-nas-operacoes-da-smytravel\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Melhoria nas Opera\u00e7\u00f5es da Smytravel - Smytravel Portugal\" \/>\n<meta property=\"og:description\" content=\"Hoje \u00e9 um grande dia para \u200ba \u200bSmytravel. Ap\u00f3s a unifica\u00e7\u00e3o de todas as nossas marcas \u200bde \u200btour\u200b \u200b\u200boperador atrav\u00e9s de um \u00fanico portal e a extens\u00e3o do nosso chat de suporte de vendas para servir tamb\u00e9m todas as marcas Smy, hoje queremos inform\u00e1-lo\/a sobre \u201c\u200bA MELHORIA\u201d. Uma melhoria muito&nbsp;exigida por todos v\u00f3s. 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Ap\u00f3s a unifica\u00e7\u00e3o de todas as nossas marcas \u200bde \u200btour\u200b \u200b\u200boperador atrav\u00e9s de um \u00fanico portal e a extens\u00e3o do nosso chat de suporte de vendas para servir tamb\u00e9m todas as marcas Smy, hoje queremos inform\u00e1-lo\/a sobre \u201c\u200bA MELHORIA\u201d. Uma melhoria muito&nbsp;exigida por todos v\u00f3s. 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